Connect BigCommerce to Gorgias
Bring BigCommerce order context into Gorgias and add the AI logic the native rules engine cannot express.
- Gorgias · ticket createdtrigger
- Classify and tag intentAI
- Check BigCommerce order policyaction
- Agent approves refundapproval
- Ticket handleddone
Gorgias integrates with BigCommerce, but its rules engine is rigid and cannot express conditional or AI-driven logic. Spojit adds that layer: Miraxa builds the BigCommerce calls, AI classifies tickets and checks refund policy, and risky actions wait for human approval.
BigCommerce and Gorgias, working together
When a ticket is created in Gorgias
classify intent and tag it using order data from BigCommerce
When a where-is-my-order ticket arrives in Gorgias
fetch shipment status from BigCommerce and draft a reply
When a refund qualifies under policy in Gorgias
prepare a draft refund on the order in BigCommerce for approval
When a customer becomes a repeat buyer in BigCommerce
add a VIP tag to their Gorgias profile
Built for how BigCommerce and Gorgias really work
Policy-aware refunds
Agent Mode checks the BigCommerce order against your refund rules and only prepares a draft when it qualifies.
Ticket classification
Classify and tag incoming Gorgias tickets using BigCommerce order and customer context.
Free deterministic steps
Order lookups and tagging run in Direct Mode, so credits go only to classification and drafting.
Why teams build this on Spojit
Gorgias supports BigCommerce natively, but its rules engine is static and cannot express conditional or AI-driven logic. Spojit complements it: Miraxa builds the BigCommerce calls, AI classifies tickets and checks refund policy, and deterministic steps run free in Direct Mode with human approval where money moves.
With Spojit
- Gorgias's BigCommerce rules cannot branch or reason; Spojit adds AI classification and conditional logic.
- Miraxa builds the BigCommerce API calls, so you can tag, route, and refund beyond the native fields.
- Durable execution retries through rate limits so a busy hour never drops a tagging or refund action.
BigCommerce + Gorgias, answered
Does Gorgias already integrate with BigCommerce?
Yes, but its rules engine cannot do conditional or AI logic. Spojit adds classification, policy-aware refunds, and custom BigCommerce calls.
Can AI approve refunds on its own?
No. It checks the order against policy and prepares a draft; a human approves before the refund executes in BigCommerce.
What consumes AI credits?
Only classification and reply drafting. Order lookups and tagging run in Direct Mode at no AI-credit cost.
What is possible depends on your plan and authorized API access. Some BigCommerce and Gorgias endpoints and capabilities are gated by the vendor (for example, parts of an API may require a higher tier, and write access can require a custom or add-on connection on an eligible plan), so not every workflow is available on every account from day one. You can request a feature or integration any time, and we will get in touch to figure out how to make it work.
Connect BigCommerce and Gorgias today
Describe what you want to automate and Miraxa builds the workflow. Start free, no credit card required.