Connect Shopify to Gorgias
Go beyond the native macros: build custom Shopify and Gorgias workflows with AI judgment and human approval where it matters.
- Gorgias · ticket createdtrigger
- Classify and tag intentAI
- Fetch Shopify order and policyaction
- Agent approves actionapproval
- Ticket handleddone
Gorgias is built for Shopify, so basic order context and macros already work well. The limits show up when you want custom logic: classify a ticket, decide whether a refund qualifies, or trigger a multi-step flow. Spojit adds that layer, letting Miraxa build the calls and reserve AI for the steps that need judgment.
Shopify and Gorgias, working together
When a ticket is created in Gorgias
classify intent and tag the ticket using order data from Shopify
When a where-is-my-order ticket arrives in Gorgias
fetch tracking from Shopify and draft a reply
When a refund qualifies under policy in Gorgias
create a draft refund on the order in Shopify for approval
When a customer becomes a repeat buyer in Shopify
add a VIP tag to their Gorgias customer profile
Built for how Shopify and Gorgias really work
Policy-aware refunds
Agent Mode checks the order against your refund rules in Shopify and only prepares a draft when it qualifies.
Intent classification
Classify incoming Gorgias tickets by intent and urgency, then tag and route them automatically.
Free deterministic steps
Order lookups and tag updates run in Direct Mode, so AI credits are spent only on classification and drafting.
Why teams build this on Spojit
Gorgias has a deep native Shopify integration with order sidebars, macros, and basic automations, and it is excellent for the common cases. Spojit is for the logic the native rules engine cannot reach: classifying tickets with AI, checking a refund against policy, and chaining multi-step actions, all durable and with deterministic steps running free in Direct Mode.
With Spojit
- Gorgias macros are static; Spojit adds branching logic and AI judgment the native rules engine cannot express.
- Refunds and risky actions sit behind a human-approval step, so AI never moves money on its own.
- Durable execution retries through Shopify and Gorgias rate limits, so a busy support hour never loses a ticket action.
Shopify + Gorgias, answered
Does this replace the native Gorgias Shopify app?
No, it complements it. Keep Gorgias for sidebars and macros, and use Spojit for AI classification, policy checks, and multi-step actions the rules engine cannot do.
Can AI decide refunds by itself?
It checks the order against your policy and prepares a draft, but a human approves before the refund executes in Shopify.
What costs AI credits here?
Only classification and reply drafting. Order lookups and tagging run in Direct Mode at no AI-credit cost.
What is possible depends on your plan and authorized API access. Some Shopify and Gorgias endpoints and capabilities are gated by the vendor (for example, parts of an API may require a higher tier, and write access can require a custom or add-on connection on an eligible plan), so not every workflow is available on every account from day one. You can request a feature or integration any time, and we will get in touch to figure out how to make it work.
Connect Shopify and Gorgias today
Describe what you want to automate and Miraxa builds the workflow. Start free, no credit card required.