Connect Shopify to Zendesk
Give agents live Shopify order and customer context inside Zendesk, and let AI draft the routine replies.
- Zendesk · ticket createdtrigger
- Fetch Shopify order contextaction
- Draft reply from statusAI
- Agent reviews and sendsapproval
- Ticket answereddone
Support teams waste minutes per ticket switching to Shopify to look up an order. The native Zendesk app surfaces some of that, but it cannot act on it or automate the reply. Spojit lets you build flows that pull Shopify context into Zendesk and let Miraxa draft answers only when judgment is required.
Shopify and Zendesk, working together
When a ticket is created in Zendesk
look up the customer and recent orders in Shopify and post them as an internal note
When a customer asks about an order in Zendesk
fetch the fulfillment and tracking status from Shopify and draft a reply
When a refund is requested in Zendesk
create a draft refund on the order in Shopify for agent approval
When an order is cancelled in Shopify
add a proactive ticket and internal note in Zendesk
Built for how Shopify and Zendesk really work
Order context on every ticket
Attach the customer's Shopify orders, fulfillment, and tracking to the Zendesk ticket the moment it opens.
AI-drafted replies
Use Agent Mode to summarize order status and draft a customer-ready reply, leaving the agent to review and send.
Approval-gated actions
Refunds and cancellations are prepared as drafts in Shopify and only execute after an agent approves in Zendesk.
Why teams build this on Spojit
A solid native Shopify app exists for Zendesk and it surfaces order data in the agent sidebar, which is genuinely useful. What it cannot do is take action or automate the conversation. Spojit complements it: build durable workflows that look up Shopify context, draft replies with Agent Mode, and execute refunds or cancellations behind a human-approval gate, all on transparent execution-time pricing.
With Spojit
- The native Zendesk app shows data but cannot act; Spojit can create refunds, cancel orders, and post proactive tickets.
- Agent Mode drafts the where-is-my-order reply from live Shopify status, then a human approves before it sends.
- Routine context-fetch steps run in Direct Mode at no AI-credit cost, so you only pay for the AI on drafted replies.
Shopify + Zendesk, answered
Does the native Zendesk app already do this?
The app shows Shopify order data in the sidebar but cannot act on it. Spojit adds automation: drafting replies, creating refunds, and posting proactive tickets.
Will AI send replies to customers without review?
No. Agent Mode drafts the reply from live Shopify status, and the agent reviews and sends it from Zendesk.
Do context lookups cost AI credits?
No. Fetching Shopify orders and tracking runs in Direct Mode for free; you only spend credits when AI drafts a reply.
What is possible depends on your plan and authorized API access. Some Shopify and Zendesk endpoints and capabilities are gated by the vendor (for example, parts of an API may require a higher tier, and write access can require a custom or add-on connection on an eligible plan), so not every workflow is available on every account from day one. You can request a feature or integration any time, and we will get in touch to figure out how to make it work.
Connect Shopify and Zendesk today
Describe what you want to automate and Miraxa builds the workflow. Start free, no credit card required.