Support that drafts itself,
with a human in the loop
Let an agent triage every ticket, pull the answer from your own help content, and draft a reply, then keep a person approving before it reaches a customer. Fast support that stays accountable.
- New ticket arrivestrigger
- Classify and retrieve answerAI
- Draft the replyAI
- Agent approvesapproval
- Send the replydone
From ticket to reply
A ticket comes in
From your helpdesk, an inbox, or a form. The workflow starts the moment a request arrives.
AI triages and drafts
An agent classifies the request, retrieves the answer from your help content, and drafts a reply.
A human approves
Your agent reviews the draft and approves or edits it before anything goes to the customer.
Why Spojit for support
Grounded answers
Replies are drawn from your own docs and help content, so they are accurate and traceable, not invented.
Triage and route
Classify each ticket and send it down the right path, from a quick reply to a specialist queue.
Human approval
Keep a person on every customer-facing message, so AI speeds the work without going rogue.
Any helpdesk
Connect Front, Zendesk, a shared inbox, or whatever you use, even a tool without a connector yet.
Memory across the thread
The agent remembers what was already said, so a back-and-forth stays coherent.
Visibility and audit
See every run live and keep a record of what was drafted, approved, and sent.
What you can automate
Ticket triage
Sort, tag, and prioritize incoming tickets so the right ones reach the right people fast.
Drafted replies
Hand agents a ready first draft for every ticket, so they edit instead of starting cold.
Knowledge answers
Answer common questions straight from your help content, with a human check on the way out.
Escalation routing
Spot the tickets that need a specialist or a manager and route them automatically.
AI support vs a rigid macro
Let AI read the ticket and draft a real answer, with a person approving, instead of firing a canned macro.
Spojit fits when
- You want AI speed but a human on customer messages
- Answers should come from your own knowledge
- Tickets vary too much for fixed macros
Macros and rules mean
- Canned replies that miss the actual question
- Rules that cannot read intent or context
- No record of what the bot decided to send
Automate your support queue
Start free and build a triage workflow that drafts replies and waits for a human. No card needed.