Connect WooCommerce to Gorgias
Bring WooCommerce order context into Gorgias and add the AI logic the native rules engine cannot express.
- Gorgias · ticket createdtrigger
- Classify and tag intentAI
- Check WooCommerce order policyaction
- Agent approves refundapproval
- Ticket handleddone
Gorgias supports WooCommerce, but the integration is lighter than its Shopify one and the rules engine is rigid. Spojit adds the missing logic: Miraxa builds the WooCommerce calls, AI classifies tickets and checks refund policy, and risky actions wait for approval.
WooCommerce and Gorgias, working together
When a ticket is created in Gorgias
classify intent and tag it using order data from WooCommerce
When a where-is-my-order ticket arrives in Gorgias
fetch order status from WooCommerce and draft a reply
When a refund qualifies under policy in Gorgias
prepare a draft refund on the order in WooCommerce for approval
When a customer's lifetime value crosses a threshold in WooCommerce
add a VIP tag to their Gorgias profile
Built for how WooCommerce and Gorgias really work
Policy-aware refunds
Agent Mode checks the WooCommerce order against your refund rules and only prepares a draft when it qualifies.
Ticket classification
Classify and tag incoming Gorgias tickets using WooCommerce order and customer context.
Free deterministic steps
Order lookups and tagging run in Direct Mode, so credits go only to classification and drafting.
Why teams build this on Spojit
Gorgias does integrate with WooCommerce, but more thinly than with Shopify, and its rules engine cannot express conditional or AI-driven logic. Spojit complements it: Miraxa builds the WooCommerce calls, AI classifies tickets and checks refund policy, and deterministic steps run free in Direct Mode behind human approval where money moves.
With Spojit
- Gorgias's WooCommerce support is lighter than Shopify's; Spojit fills the gaps with custom WooCommerce REST calls.
- AI judgment lives where it helps, classifying tickets and checking refund policy, not on simple lookups.
- Durable execution retries through rate limits so a busy hour never drops a tagging or refund action.
WooCommerce + Gorgias, answered
Does Gorgias already support WooCommerce?
Yes, but more lightly than Shopify. Spojit adds AI classification, policy-aware refunds, and custom WooCommerce calls the native rules engine cannot do.
Can AI approve refunds automatically?
No. It checks the order against policy and prepares a draft; a human approves before the refund executes in WooCommerce.
What consumes AI credits?
Only classification and reply drafting. Order lookups and tagging run in Direct Mode at no AI-credit cost.
What is possible depends on your plan and authorized API access. Some WooCommerce and Gorgias endpoints and capabilities are gated by the vendor (for example, parts of an API may require a higher tier, and write access can require a custom or add-on connection on an eligible plan), so not every workflow is available on every account from day one. You can request a feature or integration any time, and we will get in touch to figure out how to make it work.
Connect WooCommerce and Gorgias today
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