Automate Intercom support with AI agents
Connect Intercom's hosted MCP server and your workflows can read conversations and contacts, triage with an AI agent, and act, so routine support runs itself.
- New conversationtrigger
- Agent drafts replyAI
- Human approvesapproval
- Send & routedone
Support teams spend their day reading, classifying, and routing Intercom conversations. With the Intercom MCP server connected, a Spojit workflow can read a conversation, pull the contact's history, and let an agent draft a reply or route it, with a human approving before anything sends.
Intercom inside a durable workflow
Triage and route
When a conversation comes in, classify it with an agent and route it to the right team, with the contact's context attached.
Drafted replies with approval
Have an agent draft a grounded reply, then send it to a human-in-the-loop step before it reaches the customer.
Enrich from your systems
Look up the contact in your warehouse or CRM and attach order or account context to the conversation.
Why teams run this on Spojit
With Spojit
- Support automations run on durable execution and can pause for human approval before a reply is sent.
- Combine Intercom with knowledge and other tools: ground replies on your docs, then write back to your CRM.
- Actions run within the connected OAuth scopes, so workflows only touch what you allow.
Intercom, answered
Will an agent reply to customers on its own?
Only if you design it to. Add a human-in-the-loop step so a person approves any drafted reply before it sends.
Which tools are available?
Intercom hosts and curates the MCP server, so the tool list is theirs. See Intercom's MCP documentation for the current set.
Can I ground replies on my own content?
Yes. Pair Intercom with a Spojit Knowledge base so agents answer from your docs, not just the conversation.
What is possible depends on your plan and authorized access. The Intercom MCP server is hosted by Intercom, so its availability, tool surface, and any usage limits are set by Intercom. You can request a feature or integration any time, and we will get in touch to figure out how to make it work.
Put Intercom in a workflow
Describe what you want to automate and Miraxa builds the workflow. Start free, no credit card required.