Connect DHL Express to Front
When a customer asks about a DHL Express parcel in Front, Spojit looks up the tracking and drafts the reply. When a shipment is delayed, it messages the customer from Front before they ask. You need MyDHL API credentials from the DHL Developer Portal, plus a Front API token; describe the workflow and Miraxa builds it.
- Front · where is my ordertrigger
- Track with DHLaction
- Draft replyAI
- Send from Frontaction
- Answereddone
Support teams answer the same question all day: where is my parcel? Spojit links DHL Express to Front so the answer is on the conversation: tracking is looked up automatically, replies are drafted, and customers with delayed shipments hear from you first.
DHL Express and Front, working together
A customer asks where their order is in Front
look up the DHL Express tracking and draft the reply
A DHL shipment is held at customs
message the customer from Front with what is needed
A shipment is delayed
tag the conversation and send a proactive update
A parcel is delivered
close the open conversation with a delivery confirmation
Built for how DHL Express and Front really work
Answers on the conversation
Tracking looked up and replies drafted for the agent.
Proactive updates
Delays and customs holds trigger messages before customers write in.
Tagged for reporting
Shipping conversations tagged so volume and causes are visible.
Why teams build this on Spojit
DHL Express and Front have no direct integration, so agents copy tracking numbers between tabs. Spojit connects both through built-in connectors and adds AI to draft the answer.
With Spojit
- DHL Express and Front connectors are both built in.
- AI drafts replies, and an approval step can sit before sending.
- Fewer where-is-my-order tickets reach a person at all.
DHL Express + Front, answered
Can replies be sent automatically?
Yes, or drafted for an agent to approve, depending on how much you want automated.
How does Spojit find the tracking number?
From the order in your store or ERP, matched on the customer's email or order number in the conversation.
Does it work with other carriers?
Yes. The same workflow can look up Australia Post, ShipStation or other tracking.
What is possible depends on your plan and authorized API access. Some DHL Express and Front endpoints and capabilities are gated by the vendor (for example, parts of an API may require a higher tier, and write access can require a custom or add-on connection on an eligible plan), so not every workflow is available on every account from day one. You can request a feature or integration any time, and we will get in touch to figure out how to make it work.
Quer DHL Express + Front sem etapas manuais? Receba uma análise de automação gratuita.
Conte sobre seus sistemas e o trabalho manual entre eles. Você recebe uma conversa rápida e um plano concreto para automatizar isso no Spojit. Grátis e sem compromisso.
Connect DHL Express and Front today
Describe what you want to automate and Miraxa builds the workflow. Start free, no credit card required.