Automate Front shared inboxes
Tag and route Front conversations, send messages from the right channel, and bring order, shipping and account data into every reply your team writes.
- Customer asks for statustrigger
- Look up order and trackingaction
- Draft reply with AIAI
- Send from Frontaction
- Answereddone
Front is where customer and partner conversations land, and answering them usually means looking things up in three other systems. Spojit's built-in Front connector reads conversations, tags them, sends messages and manages contacts, so workflows can bring the answer to the inbox.
Front is a built-in connector in Spojit, connected with an API token from Settings, Developers, API Tokens, scoped to what your workflows need.
- A Front account
- An API token with the scopes your workflows need
What you can automate in Front
A customer asks where their order is
Look up the order and carrier tracking and reply in Front with the latest status
A conversation arrives in a shared inbox
Classify it with AI and tag it for the right team
A shipment is delayed
Send the customer a message from your support channel before they ask
A new contact writes in
Create the Front contact with details from your CRM or store
Built for real Front work
Conversations
Read conversations and inboxes, and add tags, from any workflow.
Messages
Send messages from a Front channel, with the content built from your other systems.
Contacts and teammates
Create and look up contacts, and read teammates for routing.
Good to know about connecting Front
Front API tokens are scoped when you create them, for example to shared resources or to specific teammates' resources. A token without the right scope returns empty results rather than an error.
Sending a message needs the channel to send from, not just the conversation, so workflows look up the channel ID once and store it.
Tags are the simplest routing hook: tag from a workflow, and let Front's own rules move the conversation to the right inbox.
Why teams automate Front on Spojit
With Spojit
- A built-in Front connector: connect once and use it in any workflow.
- AI can triage and draft, with a person approving before anything is sent.
- Brings data from carriers, ERPs and stores into Front without new plugins.
Front automation, answered
Can Spojit reply to customers in Front?
Yes. Spojit can send messages from a Front channel, and an approval step can sit in front of anything AI drafts.
Can it tag conversations automatically?
Yes. AI can classify each conversation and Spojit adds the matching tag.
Does it work with DHL Express or NetSuite?
Yes. Both are built in, so tracking and order data can be pulled into Front replies.
What is possible depends on your plan and authorized Front API access. Some endpoints are gated by the vendor or your account tier, so not every workflow is available on every account from day one. You can request a feature or integration any time, and we will get in touch to figure out how to make it work.
Automate Front today
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