Automatic Civic Transport tracking updates
Spojit checks open Civic Transport bookings through the day, writes each job's latest status to the order, tells the customer when the courier is on the way, and attaches the proof of delivery when the job is complete.
- Every 30 minutestrigger
- Query Civic bookingsaction
- Update ordersaction
- Notify customersaction
- POD attacheddone
The workflow, step by step
Check open bookings
A schedule queries Civic Transport for the status of every open booking created from your orders.
Update the order
Each job's latest status is written to the order in your store or ERP, so customer service sees it.
Tell the customer
Status changes worth knowing, such as picked up or out for delivery, send the customer a short email.
Collect the proof
When a job is delivered, the proof of delivery and photos are retrieved and attached to the order.
Close the loop
Delivered orders are completed, and jobs that stall are flagged to the dispatch team.
Spojit connects to Civic Transport through its booking API with HTTP Requests, using the API key, client code and company code Civic issues for your account. There is no pre-built tile: Miraxa builds the requests.
- A Civic Transport business account
- API key, client code and company code from Civic
Ways to adapt it
- Only notify customers on orders above a value or for certain products.
- Post delayed jobs to a Slack channel for dispatch.
- Add the delivery photo to the customer's support conversation in Front.
- Use the same workflow for Century Couriers bookings.
Questions, answered
Does Civic push tracking events?
Spojit queries booking status on a schedule, which keeps every order current through the day.
Can customers get the delivery photo?
Yes. Photos and proof of delivery can be attached to the order and sent to the customer.
Which stores does it work with?
WooCommerce, Shopify, BigCommerce and Adobe Commerce are built in, and other systems connect through their APIs.
Build it in minutes
Describe this workflow to Miraxa and it builds it for you, ready to test. Start free, no credit card required.